Privacy Policy

XL Institute ("XL Institute", "we", "us", or "our") operates the website xl.institute and offers courses and career-oriented programs in multimedia, animation, film making, graphic design, and digital marketing. This Privacy Policy explains what personal information we collect when you visit our website, enquire about a course, or interact with us, how we use that information, and the choices you have.

By using our website or submitting your information to us — for example through an enquiry form, a demo class booking, or a phone call — you agree to the collection and use of information in accordance with this Policy.

We may collect the following categories of information:

• Contact details — name, phone number, email address, and city, submitted through enquiry forms, the "Book Free Demo" form, or WhatsApp/call enquiries.
• Enrolment information — course preference, educational background, and other details you provide during admissions or counselling.
• Communications — records of your correspondence with us, including emails, calls, and messages.
• Technical data — IP address, browser type, device information, pages visited, and time spent on the site, collected automatically through cookies and analytics tools.
• Testimonial content — feedback, photos, or videos you voluntarily provide for use as student testimonials or success stories.

We use the information we collect to:

• Respond to your course enquiries and schedule free demo classes or counselling sessions.
• Process admissions, manage student records, and provide academic and placement support.
• Send updates about courses, admissions deadlines, events, or promotional offers, where you have not opted out.
• Improve our website, courses, and overall service through analytics and feedback.
• Comply with legal obligations and protect the rights, safety, and property of XL Institute, our students, and the public.

Our website uses cookies and similar tracking technologies (such as Google Analytics and advertising pixels) to understand how visitors use our site, remember your preferences, and measure the effectiveness of our marketing campaigns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our website, manage communications, or run marketing campaigns (for example, hosting providers, email/SMS platforms, and advertising partners), under confidentiality obligations.
• Certification and accreditation partners, such as the Skill Development Council of Canada (SDC Canada), where required to issue or verify credentials.
• Government or regulatory authorities, where required by law, legal process, or to protect our rights.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including maintaining academic records, meeting legal and regulatory requirements, and resolving disputes. Enquiry data from prospective students who do not enrol may be retained for a reasonable period for follow-up and re-engagement, unless you request earlier deletion.

Depending on applicable law, you may have the right to:

• Request access to, or a copy of, the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and record-keeping requirements.
• Opt out of promotional emails, SMS, or WhatsApp communications at any time.

To exercise any of these rights, please contact us using the details below.

Our courses and website are intended for individuals who are at least 16 years of age. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you believe a minor has provided us with personal information without appropriate consent, please contact us so we can remove it.

Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us: